Warranty&Services
Note: This warranty does not apply to any accidental damage caused by the user's negligence.
General guidelines
This guarantee applies only to personal use and does not apply to any products that have been used for commercial purposes, rental purposes, or unexpected uses. Except as clearly stated here, there is no guarantee. This guarantee is not transferable. Aerofara is not responsible for any damage, loss, or inconvenience caused by equipment failure or due to user negligence, abuse, or failure to follow any other safety, use, or warning contained in the "User Guide" or product materials. In addition, Aerofara assumes no responsibility for incidental or indirect losses of any nature caused by the use of this product, and any liability shall not exceed the purchase price of the product.
This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.
Warranty:
1) The warranty does not cover all damages caused by human factors, such as disassembly, misuse, falling, dropping, water ingress, unofficial firmware, software modification, or similar reasons for computers and their accessories.
2) Please contact us before returning the defective item; otherwise, your return request may be delayed.
If repairs cannot be made or replacement products cannot be provided due to insufficient inventory, a full refund will be given to the customer.
When returning the goods, please make sure to transport them through a traceable transportation method to avoid losing the goods in transit.
For details on the warranty of other products, please refer to the original instruction manual provided by the manufacturer.
For more detailed information about the warranty, please refer to our return policy or contact our customer service for further assistance.
Refunds
Death on arrival (DOA): Customers should contact our customer service within 7 days after receiving the goods to understand the DOA situation.
Special instructions
1) If the outer packaging is cracked or deformed
Immediately submit the damaged package to the courier company and stamp it in the form of a paper certificate for confirmation.
Please send us a picture of the received item/package, which contains detailed information describing the problem, as well as the above paper certificate and case number, so that we can quickly confirm the case.
After verifying all the required information, we will provide a replacement or a full refund according to your request.
When the project is not working, the shape of the outer packaging is good.
Send us pictures of the items/packages received, along with detailed information describing the problem.
2) The item is missing, the item is wrong or the package is not sent correctly
Please check the contents and weight of the package carefully before signing. If you have any questions, please contact our customer service via the following information: send us your order number and product code (SKU number) via email.
Please send us a clear picture of the outer packaging, shipping label, packaging weight, and the item you received.
1) Products you don’t like within 7-14 days
If you are not satisfied with your purchase and the product is still in a brand new condition, you only need to return the product and refund it. Please note that the customer is responsible for refunding the shipping cost. After receiving the exchange items of your order, we will provide a replacement or refund according to your request (not including transportation fees).
2) One year warranty
Aerofara provides a 1-year warranty from the date of receipt of the goods. Any free repairs need to be confirmed with the manufacturer through customer service. Please note that the free repair rule only applies to problems within the warranty. The item should be returned by the customer, and Aerofara will pay for the shipping cost of sending the repaired item to the customer.
Damage to items caused by human factors is not covered by the warranty, but the customer can return the product at his own expense and pay for the repair.
3) Warranty exemptions and precautions
Degradation of natural products due to wear and tear and damage/damage during use are only borne by the customer and are not covered by our warranty.
If the customer damages/misuses these items, the product warranty will be immediately invalidated. No compensation is provided in this case. However, customers are welcome to contact us to purchase replacement parts or spare parts (if applicable). We will charge the original value of the components and shipping costs for distribution.
Note: If the customer meets the following conditions, the warranty will be invalidated:
Trying to fix the body of the device
Modify, delete, customize or exchange certain parts of the product
Use the device in a way that was not originally intended
Break down and cause more damage, continue to use the item
Did not contact us the first time the problem occurred
All returns must be authorized by Aerofara's support team before they can be returned. Please refer to the following steps in "How to Claim Warranty" below. For incomplete warranty requests, Aerofara reserves the right to refuse any compensation. If the customer returns the package (RMA form) without prior authorization, sends it to the wrong address, returns an incorrect item or submits an empty package with no declared value, Aerofara reserves the right to refuse compensation.
All returns will be checked by our technical team upon arrival. If the returned item cannot be repaired, Aerofara will provide an alternative solution.
Special Note:
During the return shipping period, the customer is responsible for all customs fees, duties or duties during the period when the item is returned to our warehouse. In this case, we will deduct customs fees from your authorized refund amount.
By default, Aerofara will resend the merchandise to customers through a unified shipping rate. If customers want to use faster shipping methods, they need to pay related shipping costs.
In case of any misuse, all maintenance, accessories and transportation costs of the two methods are completely borne by the customer and borne by the customer.
How to apply for a warranty (returns, repairs, and refunds)
Please first submit your credentials to our customer service using the following information:
Describe in detail the problem with your product: What happened? When? how about it? Please also indicate your complete order number and product code (SKU number).
Tell us what steps you have taken to resolve this issue.
Send clear photos or videos to show the defects; these should be shot in a good light.
Our after-sales team will investigate the problems you are facing and provide solutions as soon as possible.
Local maintenance
Generally, the device as a whole will not be defective, but may be partially damaged. Proper maintenance is essential to make the most of equipment. Due to the high return shipping fee, we strongly recommend that you change or repair the internal parts of the equipment yourself under our professional guidance. In this case, we ask you to open the case to take pictures or video to determine the problem, in this case, this will not affect the warranty.
High-value product
These types of products cannot be returned due to their heavyweight and high shipping costs. If there are any faulty parts, we will provide parts replacement, technical support or repair.
Return and compensation procedures
If you have any after-sales problems, please contact customer service directly, and they will provide you with solutions based on your situation.
After receiving the returned items, please check each processing time.
For exchange, the processing time after replacement will be between 2-7 working days, depending on the inventory situation.
For refunds, we will complete the refund within 7-14 working days after receiving your returned items. After that, the exact refund time will depend on the payment method. See details below:
PayPal refunds can take up to 48 hours to process and appear in your account.
Credit card refunds will take 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
For repairs, it will take 15-30 working days, depending on the item and the manufacturer's spare parts inventory.
Shipping terms
Due to the coronavirus (COVID-19) epidemic, goods may not be shipped to certain areas.
If you have any questions, please contact our support team. Please note that the following shipping guidelines are for reference only.
Freight and time
Free shipping worldwide, however, it does not apply to certain selected remote areas.
After placing the order, it takes 1 to 2 working days to process the order, and the estimated delivery time is 7 to 14 working days. The specific time depends on your region and maybe faster.
Shipment order
The order will be shipped within 2-7 working days after the payment is processed. Due to some unexpected events, the estimated delivery date may be delayed. After the package is sent, the customer will be notified of the shipping status by email. Customers can also track orders through the "Order Status" button.
cancel the order
We accept cancellation of orders before the product is shipped or produced. If the order is canceled, you will get a full refund. If the product has already been shipped, we cannot cancel the order.
Order changes
Refunds During the warranty period, we provide free changes and refunds.
Tips: If the customer sends back the package, priority postage and expedited postage are not supported. If the customer uses these delivery methods, the freight should be paid by themselves.
Delivery address
A correct and complete delivery address is essential. Once your order is ready to be shipped or has been shipped, we will not be able to change the shipping address. If the package is returned to us because the address provided by you (the customer) is incorrect or incomplete, we will contact you immediately to make a correction, and the package will be re-shipped with additional shipping charges. You must bear the cost for all orders.
Courier company and status
The order will be shipped by Aerofara. When you place an order on the aerofara.com website, you will automatically receive a shipping information email from Aerofara. Please check your email address. If you don't find the email, please check the spam box and add Aerofara to your contact list.
Tracking Website
DHL has customs clearance advantages in Europe and the Middle East. To track your package, please visit http://www.dhl.com/en/express/tracking.html
UPS has the advantage of customs clearance in North America. To track your package, please visit https://www.ups.com/us/en/global.page
FedEx has an advantage in customs clearance in the United States. To track your package, please visit http://www.fedex.com/
To track your package by USPS, please visit https://tools.usps.com/go/TrackConfirmAction_input
EMS is a special postal service for all countries/regions and enjoys the priority of customs clearance in the national post. To track your package, please visit https://www.ems.com.cn/english.html
Singapore Post, Hongkong Post, Swiss Post, and China Post are economical modes of transportation, but they take longer. Track your package https://www.17track.net/en
General guidelines
This guarantee applies only to personal use and does not apply to any products that have been used for commercial purposes, rental purposes, or unexpected uses. Except as clearly stated here, there is no guarantee. This guarantee is not transferable. Aerofara is not responsible for any damage, loss, or inconvenience caused by equipment failure or due to user negligence, abuse, or failure to follow any other safety, use, or warning contained in the "User Guide" or product materials. In addition, Aerofara assumes no responsibility for incidental or indirect losses of any nature caused by the use of this product, and any liability shall not exceed the purchase price of the product.
This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.
Warranty:
1) The warranty does not cover all damages caused by human factors, such as disassembly, misuse, falling, dropping, water ingress, unofficial firmware, software modification, or similar reasons for computers and their accessories.
2) Please contact us before returning the defective item; otherwise, your return request may be delayed.
If repairs cannot be made or replacement products cannot be provided due to insufficient inventory, a full refund will be given to the customer.
When returning the goods, please make sure to transport them through a traceable transportation method to avoid losing the goods in transit.
For details on the warranty of other products, please refer to the original instruction manual provided by the manufacturer.
For more detailed information about the warranty, please refer to our return policy or contact our customer service for further assistance.
Refunds
Death on arrival (DOA): Customers should contact our customer service within 7 days after receiving the goods to understand the DOA situation.
Special instructions
1) If the outer packaging is cracked or deformed
Immediately submit the damaged package to the courier company and stamp it in the form of a paper certificate for confirmation.
Please send us a picture of the received item/package, which contains detailed information describing the problem, as well as the above paper certificate and case number, so that we can quickly confirm the case.
After verifying all the required information, we will provide a replacement or a full refund according to your request.
When the project is not working, the shape of the outer packaging is good.
Send us pictures of the items/packages received, along with detailed information describing the problem.
2) The item is missing, the item is wrong or the package is not sent correctly
Please check the contents and weight of the package carefully before signing. If you have any questions, please contact our customer service via the following information: send us your order number and product code (SKU number) via email.
Please send us a clear picture of the outer packaging, shipping label, packaging weight, and the item you received.
1) Products you don’t like within 7-14 days
If you are not satisfied with your purchase and the product is still in a brand new condition, you only need to return the product and refund it. Please note that the customer is responsible for refunding the shipping cost. After receiving the exchange items of your order, we will provide a replacement or refund according to your request (not including transportation fees).
2) One year warranty
Aerofara provides a 1-year warranty from the date of receipt of the goods. Any free repairs need to be confirmed with the manufacturer through customer service. Please note that the free repair rule only applies to problems within the warranty. The item should be returned by the customer, and Aerofara will pay for the shipping cost of sending the repaired item to the customer.
Damage to items caused by human factors is not covered by the warranty, but the customer can return the product at his own expense and pay for the repair.
3) Warranty exemptions and precautions
Degradation of natural products due to wear and tear and damage/damage during use are only borne by the customer and are not covered by our warranty.
If the customer damages/misuses these items, the product warranty will be immediately invalidated. No compensation is provided in this case. However, customers are welcome to contact us to purchase replacement parts or spare parts (if applicable). We will charge the original value of the components and shipping costs for distribution.
Note: If the customer meets the following conditions, the warranty will be invalidated:
Trying to fix the body of the device
Modify, delete, customize or exchange certain parts of the product
Use the device in a way that was not originally intended
Break down and cause more damage, continue to use the item
Did not contact us the first time the problem occurred
All returns must be authorized by Aerofara's support team before they can be returned. Please refer to the following steps in "How to Claim Warranty" below. For incomplete warranty requests, Aerofara reserves the right to refuse any compensation. If the customer returns the package (RMA form) without prior authorization, sends it to the wrong address, returns an incorrect item or submits an empty package with no declared value, Aerofara reserves the right to refuse compensation.
All returns will be checked by our technical team upon arrival. If the returned item cannot be repaired, Aerofara will provide an alternative solution.
Special Note:
During the return shipping period, the customer is responsible for all customs fees, duties or duties during the period when the item is returned to our warehouse. In this case, we will deduct customs fees from your authorized refund amount.
By default, Aerofara will resend the merchandise to customers through a unified shipping rate. If customers want to use faster shipping methods, they need to pay related shipping costs.
In case of any misuse, all maintenance, accessories and transportation costs of the two methods are completely borne by the customer and borne by the customer.
How to apply for a warranty (returns, repairs, and refunds)
Please first submit your credentials to our customer service using the following information:
Describe in detail the problem with your product: What happened? When? how about it? Please also indicate your complete order number and product code (SKU number).
Tell us what steps you have taken to resolve this issue.
Send clear photos or videos to show the defects; these should be shot in a good light.
Our after-sales team will investigate the problems you are facing and provide solutions as soon as possible.
Local maintenance
Generally, the device as a whole will not be defective, but may be partially damaged. Proper maintenance is essential to make the most of equipment. Due to the high return shipping fee, we strongly recommend that you change or repair the internal parts of the equipment yourself under our professional guidance. In this case, we ask you to open the case to take pictures or video to determine the problem, in this case, this will not affect the warranty.
High-value product
These types of products cannot be returned due to their heavyweight and high shipping costs. If there are any faulty parts, we will provide parts replacement, technical support or repair.
Return and compensation procedures
If you have any after-sales problems, please contact customer service directly, and they will provide you with solutions based on your situation.
After receiving the returned items, please check each processing time.
For exchange, the processing time after replacement will be between 2-7 working days, depending on the inventory situation.
For refunds, we will complete the refund within 7-14 working days after receiving your returned items. After that, the exact refund time will depend on the payment method. See details below:
PayPal refunds can take up to 48 hours to process and appear in your account.
Credit card refunds will take 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
For repairs, it will take 15-30 working days, depending on the item and the manufacturer's spare parts inventory.
Shipping terms
Due to the coronavirus (COVID-19) epidemic, goods may not be shipped to certain areas.
If you have any questions, please contact our support team. Please note that the following shipping guidelines are for reference only.
Freight and time
Free shipping worldwide, however, it does not apply to certain selected remote areas.
After placing the order, it takes 1 to 2 working days to process the order, and the estimated delivery time is 7 to 14 working days. The specific time depends on your region and maybe faster.
Shipment order
The order will be shipped within 2-7 working days after the payment is processed. Due to some unexpected events, the estimated delivery date may be delayed. After the package is sent, the customer will be notified of the shipping status by email. Customers can also track orders through the "Order Status" button.
cancel the order
We accept cancellation of orders before the product is shipped or produced. If the order is canceled, you will get a full refund. If the product has already been shipped, we cannot cancel the order.
Order changes
Refunds During the warranty period, we provide free changes and refunds.
Tips: If the customer sends back the package, priority postage and expedited postage are not supported. If the customer uses these delivery methods, the freight should be paid by themselves.
Delivery address
A correct and complete delivery address is essential. Once your order is ready to be shipped or has been shipped, we will not be able to change the shipping address. If the package is returned to us because the address provided by you (the customer) is incorrect or incomplete, we will contact you immediately to make a correction, and the package will be re-shipped with additional shipping charges. You must bear the cost for all orders.
Courier company and status
The order will be shipped by Aerofara. When you place an order on the aerofara.com website, you will automatically receive a shipping information email from Aerofara. Please check your email address. If you don't find the email, please check the spam box and add Aerofara to your contact list.
Tracking Website
DHL has customs clearance advantages in Europe and the Middle East. To track your package, please visit http://www.dhl.com/en/express/tracking.html
UPS has the advantage of customs clearance in North America. To track your package, please visit https://www.ups.com/us/en/global.page
FedEx has an advantage in customs clearance in the United States. To track your package, please visit http://www.fedex.com/
To track your package by USPS, please visit https://tools.usps.com/go/TrackConfirmAction_input
EMS is a special postal service for all countries/regions and enjoys the priority of customs clearance in the national post. To track your package, please visit https://www.ems.com.cn/english.html
Singapore Post, Hongkong Post, Swiss Post, and China Post are economical modes of transportation, but they take longer. Track your package https://www.17track.net/en